Location: South Africa
Company: UK-based Client
Engagement Type: Independent Contractor
Monthly Compensation: R20,000
Training: Provided

About the Role

Our client, a UK-based company, is looking for clear communicators to join their team as Email Support Agents. This opportunity is ideal for someone who writes well, enjoys helping people, and prefers written communication over phone calls.

No advanced experience is required. Full training will be provided, making this a great entry-level opportunity for someone with strong written English, basic computer skills, and a willingness to learn.

You will support the business by responding to customer emails, handling enquiries, and ensuring customers receive helpful, professional responses.

Key Responsibilities

• Respond to customer emails in a professional and timely manner

• Answer questions and provide information about products or services

• Resolve basic issues and escalate complex queries

• Maintain accurate records of email correspondence

• Follow company templates and guidelines for responses

• Track and follow up on outstanding customer enquiries

• Support the team with daily email support tasks

• Provide clear, helpful, and friendly written communication

Requirements

• No advanced experience required

• Training will be provided

• Excellent written English

• Strong communication skills

• Good attention to detail

• Basic computer literacy

• Comfortable using email and online systems

• Patient, dependable, and willing to learn

• Able to work UK business hours

Equipment and Connectivity Requirements

• Reliable laptop or desktop computer

• Stable internet connection

• Quiet and professional working environment

• Backup power or connectivity solution is advantageous

What is on Offer

• Monthly compensation of R20,000

• Full training and ongoing support

• Opportunity to gain valuable experience in written customer support

• Career growth opportunities within an international business

• Supportive team environment