Location: South Africa
Company: UK-based Client
Engagement Type: Independent Contractor
Monthly Compensation: R20,000
Training: Provided

About the Role

Our client, a UK-based company, is looking for friendly and helpful Customer Service Assistants to join their growing team. This opportunity is ideal for someone who enjoys helping people, solving problems, and working in a supportive environment.

No advanced experience is required. Full training will be provided, making this a great entry-level opportunity for someone with good communication skills, a positive attitude, and a willingness to learn.

You will support the business by assisting customers with their questions, handling enquiries, and ensuring every customer has a positive experience.

Key Responsibilities

• Handle customer enquiries via email, chat, or phone

• Assist customers with questions about products and services

• Resolve basic issues and escalate when necessary

• Maintain accurate records of customer interactions

• Follow up on customer requests to ensure satisfaction

• Support the team with daily customer service tasks

• Learn and use company systems to track enquiries

• Provide friendly, professional service at all times

Requirements

• No advanced experience required

• Training will be provided

• Good written and spoken English

• Strong communication and listening skills

• Friendly, patient, and positive attitude

• Basic computer literacy

• Comfortable using email and online systems

• Organised, dependable, and willing to learn

• Able to work UK business hours

Equipment and Connectivity Requirements

• Reliable laptop or desktop computer

• Stable internet connection

• Quiet and professional working environment

• Backup power or connectivity solution is advantageous

What is on Offer

• Monthly compensation of R20,000

• Full training and ongoing support

• Opportunity to gain valuable experience in customer service

• Career growth opportunities within an international business

• Supportive team environment